IM and its advantages

Wow, setting up the IM was really challenging. I waiting for a response and will probably find out tomorrow if it works.
IM use @ the library would work great for those people that work on their computers all day at work - they will be able to ask the library questions as they pop into their mind rather then waiting to call and then never finding the time. A big disadvantage would be if only one person was using it, people would get upset if no one was online to respond immediately.

I think that I would really enjoy using it to keep in touch with my children in college and my relatives that would like to keep in touch with but really don't have enough to say to have a conversation.

If I was a patron I would definitely use IM to ask reference questions because of the amount of time I spend on a computer is a lot more then I care to be on the phone. IM would be very fast and simple.

Well, I have a lot more to do so I must move on. Hope you all have a great night.